URGENT UPDATE: The dedicated pharmacy staff at the Montgomery Walgreens are facing unprecedented challenges, managing a high volume of prescriptions and customer inquiries amid ongoing demands from the COVID-19 pandemic. With a 24-hour operation and multiple drive-thru lanes, the team is proving their resilience under pressure.
Recent observations highlight the incredible multitasking abilities of the staff, who often juggle up to 16 customers in-store and in the drive-thru at peak times. Pharmacy Manager Jeff Stacey, who has served the company for 20 years, emphasizes the importance of teamwork in navigating this “organized chaos.” “Day-to-day operations involve filling prescriptions and addressing problems,” Stacey stated, adding, “Our staff is great. They work hard and are always trying their best.”
Staff Pharmacist Stephanie McGinnis, with 14 years at the Montgomery location, describes a transformed landscape for retail pharmacy since COVID-19. “It’s been a lot of stress with a limited staff and more prescriptions,” she explained. The pharmacy is also administering immunizations and conducting COVID testing, further stretching resources.
Certified Pharmacy Technician Sandy Macias, who has been with Walgreens for 10 years, plays a crucial role in customer interactions. Known for her calm demeanor, Macias manages to maintain a friendly approach even in hectic situations. “I try to remember that many customers are sick and have to wait in line,” she shared. “I put myself in their shoes, and that helps me cope.”
The pharmacy employs around 10 technicians, each contributing to the vital operations. Macias, who is bilingual, often assists in communicating with diverse customers, highlighting the human touch that is essential in healthcare services.
As the demand for pharmacy services continues to rise, the dedication of staff members like Stacey, McGinnis, and Macias is more important than ever. They represent the frontline workers who ensure that essential health services remain accessible to the community.
As we navigate these challenging times, it is crucial to recognize the hard work and commitment of pharmacy staff everywhere. A simple “thank you” can go a long way in showing appreciation for their efforts during this chaotic period.
Stay tuned for more updates on how pharmacies are adapting to the ongoing challenges in healthcare. The Montgomery Walgreens staff exemplify perseverance and dedication, proving that they are integral to our health and well-being.
